Refund Policy

Is your order faulty?

If you have purchased a faulty item, we are more than happy to assist you with the fault. We operate a strict No Qualms Policy so will always be on hand to sort something out.
If we're unable to resolve it we will happily replace the cartridge free of charge or give you a refund for it.

If it's any other item, the guarantee period is normally 1 year, unless this is specified on the item's description on our website.

Please contact us using the instructions below before sending the item(s) back to us so we can create a return for you.


Have you changed your mind?

If you have changed your mind and wish to return your order, you either must pay the return postage or we can provide a freepost returns label for £3.95, which will be deducted from the refund.

  • If you change your mind within 14 days of delivery of the order, you can return it for a full refund except for any postage charges (unless the order was delivered late).


  • If you change your mind between 14 and 30 days after the order was delivered, you can still return it for a refund (minus any postage charges as above), however there will be a restocking fee of 20% or £4.50 (whichever is higher) which will be deducted from the refund amount.


  • If you change your mind 30 days after the order was delivered, orders cannot be returned for a refund. However please feel free to email us at and we will be able to arrange something for you.


How to request a return

Please contact us by sending us an e-mail to

We will check the order and assist you as much as we can to resolve the issue without needing to create a Return.